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Privacy Policy

GLK Mediation (“we,” “us,” or “our”) is committed to protecting the privacy and personal data of all visitors to our website, www.glkmediation.co.uk (the “Site”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 as applicable in Scotland.

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1. Information We Collect

We may collect and process the following types of information when you interact with our website:

a) Personal Information Provided by You

  • Name

  • Email address

  • Phone number

  • Company/organisation details

  • Any other information you voluntarily submit via contact forms, emails, or bookings

b) Automatically Collected Information

  • IP address

  • Browser type and version

  • Pages visited and time spent on site

  • Device type and operating system

  • Referrer URL

This information is collected via cookies and similar technologies. You can manage cookie settings via your browser.

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2. How We Collect Your Information

We collect information through:

  • Contact and enquiry forms

  • Newsletter sign-ups (where applicable)

  • Direct email correspondence

  • Cookies and analytical tracking tools (e.g. Google Analytics)

 

3. Why We Collect This Information

We use your personal data for the following purposes:

  • To respond to your enquiries and provide mediation services

  • To send important information or updates relating to your case or booking

  • To manage and improve the functionality of our website

  • For legal, compliance, and risk management purposes

  • With your consent, to send occasional updates about our services

 

4. Lawful Bases for Processing

We process your personal data based on the following legal grounds:

  • Consent: where you have given clear permission (e.g., newsletter sign-up)

  • Contract: to fulfil any service you have requested

  • Legal obligation: to comply with applicable law

  • Legitimate interest: for the operation, improvement, and protection of our website and services

 

5. Sharing of Your Information

We do not sell your personal data.

We may share your information with:

  • Trusted service providers (e.g., web hosting, email services) strictly for the provision of support and communication

  • Legal authorities if required by law or to protect our legal rights

  • Any party you have explicitly consented to share your data with (e.g. during mediation proceedings)

All third parties are required to respect the security of your personal data and to treat it in accordance with the law.

 

6. Your Rights Under Data Protection Law

As a data subject, you have the following rights:

  • Right to access – Request a copy of your personal data we hold

  • Right to rectification – Request correction of inaccurate or incomplete data

  • Right to erasure – Request deletion of your data (in certain circumstances)

  • Right to restrict processing – Limit how we process your data

  • Right to data portability – Receive your data in a structured format

  • Right to object – Object to processing where we rely on legitimate interests

  • Right to lodge a complaint – You can lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

To exercise any of these rights, please email us at: [insert contact email address]

 

7. Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

 

8. Security of Your Information

We take reasonable steps to protect your personal data, including encryption, secure storage, and access controls. However, no system is 100% secure, and we cannot guarantee absolute security.

 

9. Minors

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.

 

10. International Transfers

We do not transfer your personal data outside the UK. If this changes, we will ensure appropriate safeguards are in place as required by law.

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11. Links to Third-Party Websites

Our Site may include links to other websites not operated by us. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before submitting any personal data.

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12. Cookies

We use cookies to enhance your experience and analyse site traffic. You can manage cookie preferences through your browser settings. For more information, see our separate [Cookie Policy] (link if applicable).

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” We encourage you to review it periodically.

 

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

GLK Mediation
Email: enquiries@glkmediation.co.uk
Phone: 07710 461809

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